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From 1st July 2021, purchases made by customers in mainland Spain and in any other European Union country are subject to the payment of local Value Added Tax and other associated costs regardless of the amount of the purchase. Click here for more information.

PRIVACY AND SECURITY

This privacy policy sets out how Tenerife Perla uses and protects any information that you give Tenerife Perla when you use this website. Tenerife Perla is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Tenerife Perla may change this policy from time to time by updating this page. You should review this page from time to time to ensure that you are happy with any changes.
CONTACT DETAILS:
Tenerife Pearl
Perla Canaria SL
Ctra General Del Sur 12
38678 Armeñime – Adeje Tenerife
Tel: +34 922 741 250 (tel:+34 922 741 250)
Email: rgpd@tenerifeperla.com
WHAT WE COLLECT
We may collect the following information from you:
  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
HOW WE COLLECT IT
You provided your data to us either because you are a customer, you have signed up to our newsletter and/or have agreed to receive information relating to our products, offers and events.
WHAT WE DO WITH THE INFORMATION WE GATHER?
We require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:
  • For purposes relating to any orders you place with us, e.g. to notify you on the status of your order or delivery; to respond to a question regarding our products; to fulfil your order and to provide you with customer service. We may also process your personal data if you, for example, have a query or similar that precedes your decision to enter into an agreement with us.
  • To administer and maintain our records.
  • Periodically send our newsletters and promotional emails about new products, special offers or other information which we think you may find interesting using the email address provided when you signed up to receive communications from us.
  • To improve our products and services.
  • To customise the website according to your interests.
The legal basis for which we may process your personal data is stated in Article 6 1, b) of the EU Personal Data Regulation (EU) 2016/679 (GDPR), where the processing of your information is necessary for us to fulfil our agreement with you to provide our products or for us to handle your inquiries ahead of concluding an agreement to provide products.
We may also process your personal data on the basis of the rules in the GDPR Article 6 1, f) where we have a legitimate interest in processing your personal data for both marketing and analytical purposes. Our legitimate interest is based on your preferences so that we can better customise our offerings to you—and ultimately offer products and services that better meet your needs and wishes. Additionally, we have a legitimate interest in processing your personal data for analytical purposes.
SECURITY
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes after which the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We use cookies on our website to give you the most relevant experience by remembering your preferences and clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide consent. Cookie settings ACCEPT You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
CookieTypeDurationDescription
_fbp3 monthsThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
_ga2 yearsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gat_gtag_UA_19643595_11 minuteThis cookie is set by Google and is used to distinguish users.
_gat_UA-19643595-11 minuteNo description
_gcl_au3 monthsThis cookie is used by Google Analytics to understand user interaction with the website.
_gid1 dayThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_GRECAPTCHA5 months 27 daysThis cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
_icl_visitor_lang_js1 dayThis cookie is stored by WPML WordPress plugin. The purpose of the cookie is to store the redirected language.
cookielawinfo-checkbox-advertisement1 yearThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-analytics1 yearThis cookies is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-functional1 yearThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessary011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary".
cookielawinfo-checkbox-others1 yearNo description
cookies.jssessionNo description
elementorneverThis cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time.
fr3 monthsThe cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
mailchimp_landing_site1 monthThe cookie is set by the email marketing service MailChimp.
test_cookie011 monthsThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
viewed_cookie_policy011 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
wp-wpml_current_language1 dayNo description
wpml_browser_redirect_testsessionThis cookie is set by WPML WordPress plugin and is used to test if cookies are enabled on the browser.

LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot, therefore, be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
USE OF DATA PROCESSORS
Data processors are third parties who provide services for us including the processing of personal data. We have agreements in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Under the GDPR, you may request details of personal information which we hold about you. If you would like a copy of the information held please email rgpd@tenerifeperla.com.
If you believe that any information we are holding on you is incorrect or incomplete, please email rgpd@tenerifeperla.com us as soon as possible. We will promptly correct any information found to be incorrect.
You also have the right to request we remove your data if you so wish by contacting rgpd@tenerifeperla.com. We are, however, required to keep customer data for a statutory period as defined by law. Non-customer data will be reviewed on a regular basis to ensure that it is retained for an appropriate period of time according to best practice provided by the GDPR.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at rgpd@tenerifeperla.com.
Emails sent to you by Tenerife Pearl containing newsletter or marketing content include the option to unsubscribe by following the instructions set out in the email. If you do not wish to receive emails from us, you can simply click on the unsubscribe link and we will stop sending you emails.
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