CUSTOMER CARE

Our multilingual specialists are on hand to help you find your perfect pearly piece from our extensive collection, much of which isn’t listed online. And our in-house workshop can work remotely with you to design your very own bespoke pearl jewellery or assist with repairs and adjustments.
Click here to find out more.
Shipments are made by registered, certified post for both domestic or international shipments.
Approximate delivery times are between 6 and 8 days for domestic shipments and 10 to 15 days for international shipments.

Please see delivery charges below:

  • Spain – Canary Islands: Free
  • Spain – Mainland: 9€
  • International: 14€
Prices include shipment and handling charges if applicable. Free delivery on all orders over 90€.
From 1st July 2021, purchases made by customers in all European Union countries, including mainland Spain, will be subject to EU rules for Value Added Tax (VAT) regardless of value. VAT will apply at the rate set in the customers country of residence and will be due prior to delivery.
Any queries regarding our delivery service please do give us a call on (+34) 922 741 250 or email [email protected].
It can be difficult to be absolutely sure when shopping online, which is why we operate an ‘if you don’t love it, send it back’ policy. This means that you can return any item for a full refund within 15 days.
Items ordered online can be returned within 15 days of receipt. Shipping costs for returns are at buyer’s expense.
Tenerife Perla will not accept returns for any items that have been worn or show any signs of wear and tear. We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EU).
Refunds will be made within 30 days of delivery of the returned items. The cost of any undamaged and unworn products, correctly returned, will be credited to the original purchaser’s credit card.
EXCHANGES
If for any reason you are not completely satisfied with your purchase, you may exchange or request a credit note of equal value for the returned items within 15 days. Such items should be unused and in perfect condition and accompanied by the original receipt. Please use our contact form to get in touch.
GIFT RETURNS & EXCHANGES
If you have received an item from Tenerife Perla as a gift or you would like to exchange your purchase for a different item, you are welcome to return it for an exchange. Please email us at [email protected] or call (+34) 922 741 250 to arrange the exchange.
Exchanged items will be dispatched after the returned goods have been received and checked. However, if you see something that you’d like straight away, please do order it over the phone or online through our personal shopper service and we will refund your original item once we have received it.
Each piece of Tenerife Perla jewellery is lovingly hand-crafted using the finest materials and fully guaranteed from the date of purchase subject to the normal conditions of wear and tear.
Tenerife Perla will be liable to any lack of conformity within the period of two years from the purchase date, as current regulations establish. This warranty does not cover damage caused by general wear and tear or misuse, as well as those excluded by current legislation. 
COMMERCIAL WARRANTY
In addition to the statutory warranty, Tenerife Perla will be liable to any lack of conformity regarding cultivated oyster pearls for five years from the purchase date. 
To make use of the warranty the purchase receipt must be provided. You may contact us at any of our Tenerife Perla shops or via our Customer Service. 
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