It can be difficult to be absolutely sure when shopping online, which is why we operate an ‘if you don’t love it, send it back’ policy. This means that you can return any item for a full refund within 15 days.

Items ordered online can be returned within 15 days of receipt. Shipping costs for returns are at buyer’s expense.

Tenerife Perla will not accept returns for any items that have been worn or show any signs of wear and tear. We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EU).

Refunds will be made within 30 days of delivery of the returned items. The cost of any undamaged and unworn products, correctly returned, will be credited to the original purchaser’s credit card.

EXCHANGES
If for any reason you are not completely satisfied with your purchase, you may exchange or request a credit note of equal value for the returned items within 15 days. Such items should be unused and in perfect condition and accompanied by the original receipt. Please use our contact form to get in touch.

GIFT RETURNS & EXCHANGES
If you have received an item from Tenerife Perla as a gift or you would like to exchange your purchase for a different item, you are welcome to return it for an exchange. Please email us at [email protected] or call (+34) 922 741 250 to arrange the exchange.

Exchanged items will be dispatched after the returned goods have been received and checked. However, if you see something that you’d like straight away, please do order it over the phone or online through our personal shopper service and we will refund your original item once we have received it.