See our terms and conditions relating to offers and products here.
GENERAL INFORMATION
PERLA CANARIA SL is domiciled at Carretera General del Sur, 12 – Armeñime – Adeje, with Tax ID Code B38429015.
Entered in the Trade Register of Santa Cruz de Tenerife in folio 129 of Volume 1,397 of the general section, sheet TE-13.772, first entry.
The company’s main objective is to provide customers with information about the products and services it offers in its physical stores and through its website.
DATA PROTECTION POLICY
In accordance with the provisions of Organic Law 3/2018 on Data Protection (LOPDGDD) and the EU General Data Protection Regulation (GDPR), all personal data provided will be processed lawfully and confidentially by PERLA CANARIA SL.
Data will be used solely for managing purchases, responding to customer requests, administrative tasks, and, where consent is given, sending marketing information.
To exercise your rights of access, rectification, cancellation, or opposition, please contact the company at the head office, write to web@perlacanaria.com, or call +34 922 741250.
WEBSITE INFORMATION DISCLAIMER
The Tenerife Perla website is provided for informational purposes only. All content, including product descriptions and prices, is subject to change without notice. Actual prices, promotions, or offers apply only in-store.
PERLA CANARIA SL is not liable for content published by third parties on forums, social media, or other platforms linked to the website.
The company reserves the right to update, amend, or remove any content on the website at any time without incurring liability.
RESPONSIBILITIES
PERLA CANARIA SL is not liable for damages caused by improper use of the products or other circumstances beyond its reasonable control, including natural events or government actions.
The company reserves the right to update or modify its in-store services and product presentation at any time.
INTELLECTUAL AND INDUSTRIAL PROPERTY
PERLA CANARIA SL owns all rights to its designs, industrial and intellectual property, and the software used in any internal digital systems.
No material may be reproduced, copied, or published without written consent.
All products not owned by PERLA CANARIA SL remain the property of their respective owners and are recognised as such. Owners may request modification or removal of their information.
APPLICABLE LAW AND JURISDICTION
These conditions are governed by Spanish law. For any disputes, the Courts of Arona shall have jurisdiction, with users expressly waiving any other jurisdiction.
CONDITIONS OF PURCHASE
Product presentation:
TENERIFE PERLA items are presented in branded boxes, designed to ensure protection of the jewellery. We reserve the right to provide items in either TENERIFE PERLA boxes or TENERIFE PERLA pouches, according to the characteristics of the item provided.
Receipt:
All purchases are accompanied by a printed receipt, which is issued at the point of sale. This receipt serves as proof of purchase for warranty and return purposes.
Prices and Taxes
All prices in-store include IGIC (Value Added Tax applicable in the Canary Islands). For customers outside the Canary Islands, any applicable import taxes or duties are the responsibility of the purchaser.
Certificate and Quality
TENERIFE PERLA uses only the highest quality materials for its designs, and each item is accompanied by a CERTIFICATE OF QUALITY that describes the characteristics of the jewel.
Because of their characteristics, pearls are a product whose properties and grades are difficult to convey in a photo; in addition, there are other factors that may affect the appreciation of the colour, such as the type of monitor. In light of this, the colours shown are only a guideline and may vary slightly.
Imperfections are one of the characteristics of cultured pearls and are completely natural.
CONDITIONS OF USE
Use of our stores and services is governed by Spanish law and the principle of good faith. Users undertake to act lawfully and respect the rights of third parties. Notifications or complaints must be submitted in writing.
WARRANTY
Each piece of Tenerife Perla jewellery is lovingly hand-crafted using the finest materials and comes with a 3-year statutory warranty from the date of purchase. This warranty does not cover damage caused by general wear and tear or misuse, or other exclusions established by law. Proof of purchase is required to make a claim.
In addition to the statutory warranty, Tenerife Perla offers a 5-year commercial warranty on cultivated oyster pearls from the date of purchase. This warranty covers lack of conformity beyond normal wear and tear. Proof of purchase is required.
To make use of either warranty, please visit any Tenerife Perla shop or contact our Customer Service team.
This commercial warranty is provided in addition to your statutory rights, which remain unaffected.
Past online purchases:
Warranty claims for online purchases made within the last 5 years are handled in-store, subject to the same conditions as in-store purchases.
Force majeure
PERLA CANARIA SL is not liable for delays or failure to perform obligations caused by circumstances outside its control, including strikes, supply issues, or natural disasters. If such events continue for more than two months, either party may terminate the agreement without compensation.